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PUPPANOME PRIVACY POLICY

1. Overview

Puppanome respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you:

  • use our website

  • book services

  • complete forms

  • communicate with us

Puppanome operates in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

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2. Information We Collect

We may collect the following information:

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👤 Personal Information

  • Name

  • Email address

  • Phone number

  • Home address

  • Emergency contact name and phone number

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🐕 Dog Information

  • Dog name, breed, age, sex

  • Behavioural and training information

  • Health and veterinary details

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📋 Service Information

  • Booking details

  • Preferred schedules

  • Notes related to your dog’s care and progression

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🏡 Access Information

Details required to access your property for the purpose of collecting and returning your dog (e.g. key arrangements, entry instructions, alarm notes where voluntarily provided) 

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💳 Payment Information

Payments are processed securely through third-party providers (such as Stripe).
We do not store full card details.

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3. How We Use Your Information

We use your information to:

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  • provide and manage our services

  • assess your dog’s suitability and progression

  • communicate with you about bookings and updates

  • ensure your dog’s safety and wellbeing

  • to manage access arrangements for safe collection and return of your dog 

  • process payments

  • improve our services and client experience

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4. Legal Basis for Processing

We process your data based on:

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  • Contractual necessity – to deliver the services you have requested

  • Legitimate interests – to improve and manage our services

  • Consent – where required (e.g. specific permissions provided during onboarding)

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5. Sharing Your Information

We do not sell your data.

We may share information with:

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  • veterinary professionals (in case of emergency)

  • payment providers (e.g. Stripe)

  • service tools (e.g. booking systems, email platforms)

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All third parties are expected to handle your data securely.

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6. Data Storage & Security

Your data is stored securely and accessed only where necessary.

We take reasonable steps to protect your information from:

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  • unauthorised access

  • loss or misuse

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7. Data Retention

We retain your information only as long as necessary to:

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  • provide services

  • meet legal or business requirements

 

You may request deletion of your data at any time, subject to legal obligations.

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8. Your Rights

You have the right to:

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  • access your data

  • request correction of inaccurate data

  • request deletion of your data

  • object to certain types of processing

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To make a request, contact us using the details below.

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9. Cookies & Website Use

Our website may use cookies or similar technologies to:

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  • improve user experience

  • analyse site performance

 

You can manage cookie preferences through your browser settings.

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10. Contact

For any questions about this Privacy Policy or your data, please contact:

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Puppanome
📧 hello@puppanome.co.uk

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11. Updates

This Privacy Policy may be updated from time to time.

The latest version will always be available on our website.

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12. Media Use

Puppanome captures photos and videos of dogs during sessions as a core part of the service.

This content is used for:

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  • client progress updates

  • guidance feedback

  • documenting your dog’s development

 

Selected content may also be used for:

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  • website content

  • social media

  • promotional material

 

All media is used respectfully and in line with the Puppanome brand.

By using Puppanome services, you acknowledge and agree to this use of media.

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